In particular in the contact centre environment, professional instruments make a major contribution to the smooth processing of complex projects. The requirements range from a clean and quick processing of customer data through to connecting and controlling external interfaces. An easy to understand reporting that can be configured to individual needs allows you as the customer both a quick overview of the crucial parameters as well as a comprehensive analysis of all procedures - if requested even to individual customer dialogue. You have your own, very special needs? Our team develops and configures for you applications that are precisely tailored to your needs. In particular if no standard solutions are available, we provide you with modules that simplify complex processes and interfaces and have been tried and tested successfully for many years in cross-sector use.
Flexibility is the priority
All our applications are characterised by a high level of scalability and the option to adjust to special requirements. If this does not meet your needs, adato will develop for you own tailor-made programs and applications, which are precisely aligned to your needs. All IT solutions consist of technology and process integration. adato aligns the new application with your IT infrastructure and provides the hardware with it, where requested. Jointly, we analyse your situation and advise you before, during and after the implementation of a project on all aspects of your IT landscape. In doing so, you benefit from our comprehensive experience as a service provider of leading major companies.