adato.Sales offers you a flexible and intelligent control of your field service dates. Directly from the contact centre, a route-optimised planning and organisation of the visiting dates takes place. Events can be set at a click of the mouse, while intelligent route planning automatically takes into account other dates in the time environment. In doing so, the optimisation is guided by the vacations, breaks and driving times of the field service employees.

  • Simple control of the dates "at the click of the mouse" using a traffic light system
  • Automatic blocking of date windows that are not practical in terms of time or geography
  • Lead times for events freely definable, prevention of dates overlapping
  • Optimisation of routes between previous and follow-up dates in accordance with an adjustable set of rules for dates and customers
  • Online calendar for every field service employee with Outlook notifications
  • Individually adjustable reportings
  • Easy data import with duplicates checking
  • Joint calendar for agents and field service employees