Regardless of whether it is inbound or outbound: with adato.Collections, you can finally organise all aspects of your contact management via a central instrument. Already existing interfaces to external applications, even definable results and processing routes and connection to telephony systems with on-demand or automatic number dialling are but some of the integrated features. User-friendliness as a concept of software design is the top priority for us. We use integrated front end functions for the agents with additional mouse over functions and already integrated help texts. The option for a free definition of parameters allows a simple adjustment to your individual requirements.
- Processing, recording and post-processing of address data
- Simple connection to telephony systems on-demand / automatic number dialling
- Reporting and analysis interfaces with comprehensive design options
- Integration of guidelines and checklists that can be edited on the fly
- Flexible interfaces to external programs and databases
- Automatic fax and e-mail sending
- Automatic management of project phases and follow-up projects